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| DSL FAQs |
1. What is DSL?
DSL is a modem technology that turns your existing phone
line into a three-channel data delivery system. One channel
transmits voice services, so normal phone and fax usage
continues whether or not you are accessing the Internet. A
second channel transmits data downstream at high speeds, and
a third bi-directional channel transmits data upstream. The
downstream and upstream channels carry information to and
from the Internet. Therefore, phone or fax calls occurring
on the first channel are not affected by your online
activity.
2. How does DSL compare to cable modems?
Cable modems offer service over a shared cable. Multiple
users may be connected to the same local cable line. DSL
technology provides a dedicated service over an existing
local connection. This means that you don't have to share
your local access connection with other users.
3. What affects my connection speed?
When you connect to the Internet using a DSL modem, the
speeds that you will experience will vary based on a variety
of factors, including the following:
• Distance of your telephone line from a central office.
• Condition of telephone wiring inside and outside your
location
• Computer configuration
• Network or Internet congestion
• Server and router speeds of the Web sites you access
• Other factors
4. Is DSL available on my phone line?
To find out now, please go to our DSL availability
lookup.
5. What equipment do I need to get DSL?
You can find some recommended models by clicking on our
online store and searching for "zoom adsl"
here . Or
purchase your own or lease a modem from us for an additional
$4/month. If you would like a technician to install the
service at your home on one computer there is a $75 install
fee.
4. How secure is my DSL connection?
From a security perspective, DSL (and cable modem) networks
are not very different from dial-up networks. They connect
customers to ISPs and the Internet using IP as their network
protocol. However, DSL and cable modems are more attractive
than dial-up connections to hackers for the same reasons
that make them more attractive to customers. The ease of
connection and available bandwidth of these networks often
results in customers staying online much longer, making them
more vulnerable to attack attempts. Fortunately, there are
precautions you can take to improve the security of your DSL
connection, such as firewall software. We strongly recommend
that you install a commercially available firewall (and
antivirus) product.
5. Does DSL require installing an additional phone line?
No. You will not need an additional phone line. DSL
technology allows simultaneous analog (voice or fax) and DSL
(data) transmission over the same telephone line. You still
use your phone as you do now.
6. Can I use my fax machine and the Internet at the same
time?
Yes. DSL technology allows simultaneous analog voice or fax
and DSL data transmission over the same telephone line.
7. Will my current phone features work with DSL?
Yes. Adding Access Technology DSL to your phone line does
not affect your other telephone services and features. DSL
will not affect Caller ID, voice mail, call waiting, or
other advanced calling features.
8. How many e-mail accounts come with my DSL service?
Access Technology DSL service includes up to three e-mail
accounts. Multiple e-mail accounts allow other household
members to have their own private e-mail account or have
personal and business e-mail accounts.
9. What type of technical support is available?
Access Technology provides live technical support 7 days a
week, M-F 8am – 11pm, Sat 9am – 5pm and Sunday 11am - 7pm.
In addition, web support is available
here.
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