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About ClearWire

Is Clearwire as reliable as cable or DSL?
    Yes. With Clearwire, you’ll enjoy an always-on, always-secure connection that never ties up your phone line.

How does Clearwire’s speed compare to DSL, cable and dial-up?
    Clearwire lets you connect at broadband speeds of up to 2.0Mbps. That’s up to 25 times faster than typical dial-up!

Is it easy to set up my own Clearwire service?
    Yes! After you’ve chosen the Clearwire service plan that’s right for you, you can set up Clearwire yourself in just minutes. There’s no software to download and no technician to wait for.

How secure is the connection? Is it more secure than Wi-Fi?
    Your Clearwire connection is very secure. That’s because Clearwire wireless technology uses OFDM transmission protocol, featuring a design standard that includes secure wireless data transmission. Wi-Fi operates on unlicensed 2.4GHz frequencies, making it vulnerable to scanning and packet interception. Clearwire operates at licensed 2.5GHz frequencies. Licensed frequencies and OFDM make for a very secure connection.

How can I use my Clearwire connection in more than one place?
    With Clearwire, you can connect to the Internet in more than one location. Just plug in and jump online anywhere within the Clearwire service area. You may also extend your Clearwire service to multiple users throughout the house. The Clearwire modem works with standard router and wireless access point equipment to create a local area network.

If I share my Clearwire connection, can all computers be online at the same time?
    Using a router or wireless access point, multiple users can be online at the same time with no slow-down

What if my computer is set up in one room but the wireless signal is stronger in another?
    No problem — with optional accessories, you can set up the Clearwire modem anywhere in the house, regardless of where your computer is located. You can also connect a wireless router to the Clearwire modem and wirelessly connect your computer to that device.

Is Clearwire mobile like a Wi-Fi connection?
    Clearwire is portable like Wi-Fi. With Clearwire, all you have to do is plug your Clearwire modem into an outlet, and into your computer. Unlike a typical Wi-Fi hotspot there are no additional access fees charged in order to use the service.

What issues could impact my ability to receive Clearwire signals?
    You must be within the Clearwire service area to receive a Clearwire signal. It is possible to be within the coverage area but not be able to receive a signal due to unusual geography or to be within the coverage area but not adequately receive signal due to unexpected circumstances.

 
Using ClearWire

Is there 24x7x365 customer care?
    Yes. Clearwire is backed by intelligent, helpful support from domestic customer service representatives who are available around the clock. You can contact by phone: 1.888.CLEARWIRE (1.888.253.2794), or by sending an online support request — whatever suits you best.

What type of computer do I need?
    Clearwire is compatible with PCs, Macs and Linux systems as long as a RJ-45 Ethernet port is available.

How do I exchange the Clearwire modem if it stops functioning properly?
   A Clearwire Customer Care representative will be more than happy to troubleshoot problems with you, or let you know how to return your modem. You can reach support by sending an online support request or calling 1.888.CLEARWIRE (1.888.253.2794).

Can I buy a Clearwire modem rather than lease one?
    Yes. You have a choice to purchase or lease the modem at time of purchase.

How can I adjust the modem to receive the strongest signal possible?
    Once you have found the room with the strongest signal, place the Clearwire modem in a location that is convenient for you. Fine-tune your Clearwire modem by pointing the back of the modem (the side without the logo) toward a window. Note the number of lights that blink. Then rotate the Clearwire modem by turning it to the left and right, slowly, until you identify the position with the strongest signal.

Can I use my telephone or fax machine when I am online?
    Yes. Clearwire technology uses a separate wireless connection that leaves your phone line free. So, unlike dial-up, you can be online without interfering with your telephone or fax usage.

 
Customer Service

How will I be billed?
    Your monthly charges will be posted to your credit card account on the day of the month that you first purchased Clearwire service. For example, if you purchased on the 5th, your credit card will be charged on the 5th of every month.

Who do I contact for billing inquiries?
    For billing questions, please contact a Customer Service Representative by sending an online support request or calling 1.888.CLEARWIRE (1.888.253.2794).